PAYMENT. We prefer PayPal for immediate shipment, and also will accept personal checks or money orders, mailed the old fashioned way.
SHIPPING. Orders are usually shipped within THREE days of receipt of payment. We ship everything in USPS Priority Flat Rate mailers, and the estimated* shipping cost will be calculated when you check out. Shipping rates are designed to only cover our costs, including paypal fees, labor to pack and take to post office, and shipping supplies. Usually we can fit up to ten aluminum plates (4 lbs. / 1.8 kg) in a single package.All overseas orders are now shipped priority airmail.*Occasionally, we may ask for additional postage for unusually heavy or oversized plates (porcelain plates, long plates, New Jersey tins, cast aluminum plates, etc.)
We DO NOT supply tracking numbers as we take our packages to a small post office on the beach where they manually process the packages and we pick up the receipts/tracking numbers on the next trip. By the time we pick up the paperwork, customers usually have their packages.
On CANADA orders, please be advised that we are based in Florida. For some reason, Customs seems to scrutinize any packages being mailed from our great state, and expect delays up to two weeks for delivery to Canada. Beyond our control.
COMBINING SHIPPING WITH EBAY WINS. We are happy to combine shipping of FELIX2 website purchases with FELIX1 EBAY auction wins so long as all are paid for with one payment.
SUBSTITUTIONS. Most plates on this site are one-of-a-kind, and there is a slight chance your choice(s) may have already been sold at the time you place your order. In this case, we will offer a similar plate as a substitution or a refund. Because we do many shows and have a large license plate show in our warehouse every January, sometimes we sell plates that inadvertently remain on our site.
SATISFACTION GUARANTEE. We will take back any item you have bought, no questions asked for full refund, less 3% PayPal fee if paid for by PayPal, and less any postage. We try and describe items as accurately as possible.
SPECIAL REQUESTS. We have tens of thousands of plates available. If you don't see what you want, just ask, via email: email@example.com. If we have what you need, will post it on our website for purchase.